Monday, January 1, 2018

Book Excerpt: Empowering the 21st Century Worker by Denise N. Fyffe

Empowering the 21st Century Worker v2


Empowering the 21st Century Worker exposes the research, analysis, implications, and findings of on-the-job training for one learning organization. It takes a close look at the processes and infrastructure in place for employee training and whether positive organizational change is the result.


An employer’s obligation to their workers does not start and stop at providing them with employment. More is required for them to contribute consistently and positively to the company; also for them to increase that level of productivity for their entire tenure at the organization.

Business owners might think that if they employ certain empowerment practices, like encouraging open communication, setting up a system of rewards, defining roles clearly, or insisting on accountability; that these strategies alone will ensure employee empowerment.

No, they will not.

It is advantageous and less stressful on management when employee involvement is practiced. This practice allows the worker to make instant job related decisions rather than referring to their supervisors and managers continually. This empowers the worker who performs more efficiently and is better able to perform at higher levels once promoted. While employee empowerment refers to them being able to make autonomous decisions, that are not at the managerial level.

Employee empowerment must be adopted fully. It must be seen as a philosophy, stitched into the fabric of the organization’s culture and piped through every employee policy. Business owners can only benefit from such acts of enabling workers’ confidence and providing a vehicle whereby they are permitted to excel and exceed their potential. With accessible training opportunities, workers will become more capable of being autonomous and responsibly executing proper decision-making as it relates to job tasks.

In an economy that has seen more businesses failing in the last decade, than the previous 100 years, it is always a good investment to conduct initiatives such as on-the-job training. This is one of the more direct and efficient means of employee empowerment. Any employer, who understands the true path to success and establishing a long-term business, understands that one must give your employees the knowledge, skills and attitudes to get the job done right.

The foremost benefit of using this strategy is improved productivity. Employees are usually the ones who are on the ground and interfacing with clients; therefore, they are hearing the customer complaints and seeing the company processes in action.

As such, they are the best person to make recommendations that will enhance business productivity. With training, workers will be better able to propose appropriate and effective strategies that could multiply company profits and customer satisfaction rates. With on the job training, workers will in turn act empowered, attract more customers and offer high quality service.

Get your copy of Empowering the 21st Century Worker and arm yourself with information and career development strategies, in assisting employees.

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