Thursday, October 1, 2020

Book Excerpt: Empowering the 21st Century Worker by Denise N. Fyffe

Empowering the 21st Century Worker bookcover


Empowering the 21st Century Worker exposes the research, analysis, implications, and findings of on-the-job training for one learning organization. It takes a close look at the processes and infrastructure in place for employee training and whether positive organizational change is the result.

The idea for this analysis was born out of direct contact with the Registry staff of a learning organization. Questions and concerns arose as to the career development exposure of the staff members and the benefits that could be derived from this type of exposure. The overall perspective of the department, from the vantage point of the students and customers, is that there are seemingly too many problems and difficulties. Hence, it is of added value to dispel that notion while increasing the capabilities and outlook of the staff.

Several registry employees are short-term contractual workers. These are school leavers with no prior job experience. They are normally placed at the front desk and many reports have surfaced about the poor customer service experienced. It has been stated by external clients that persons at the front desk are not familiar with the programs and policies. They are also misleading customers, as it relates to the products and services offered at the institution.

Get your copy of Empowering the 21st Century Worker and arm yourself with information and career development strategies, in assisting employees.

Other Books by Denise N. Fyffe:

  1. The Expert Teacher’s Guide on How to Motivate Students
  2. Learning Management System Efficiency vs. Staff Proficiency
  3. Sophie’s Place: A look at Career Development for the Disabled
  4. Examining Career Development in Jamaica and Australia
  5. The Philosophy of Education and Work

For more of Poetess Denise N. Fyffe blogs and articles visit:

Copyright © 2021, Denise N. Fyffe

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